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Contact details


Aeroméxico can be contacted online via a customer service portal or by phone at 51334000 in Mexico City. Toll free numbers are available for travellers calling from within Mexico or a select number of other countries around the world, but Canadians will need to use the direct line.


Aeromexico Check-in

Automatic kiosks make checking in simple. Enter the reservation code, flight number and surname or the destination, name and surname the flight is listed under to check in. You can also slide your passport or credit card through the reader to check in automatically. To check in at an automatic kiosk, you must arrive at least two hours prior to your flight. For international flights, the check-in times are as follows. With a boarding pass: 40 minutes at boarding gate with carry-on baggage or 90 minutes at boarding gate with checked baggage Without a boarding pass: 180 minutes at boarding gate

Aeromexico baggage allowance

Checked luggage must have identification including the traveller’s name and address. For people travelling to and from Canada, the airline offers one piece of luggage up to 23 kg for coach class and two pieces of luggage up to 32 kg each for premier class.

Aeromexico legroom

Economy: 31″ of legroom Premier: 60″ of legroom

Pre-arranged seating

Check out all available seats from the Aeromexico website where you can review different seating options.

Child fares

Check with the airline for discounts at the time of purchase.

Senior fares

Contact the airline for senior discounts.


Service animals are exempt from the following guidelines when travelling with a pet in the cabin. E-145: 40 x 30 x 18 cm, 7 kg maximum weight, up to two dogs per flight E-170: 48 x 30 x 25 cm, 9 kg maximum weight, up to two dogs per flight E-190: 48 x 30 x 25 cm, 9 kg maximum weight, up to three dogs per flight B-77: 48 x 30 x 25 cm, 9 kg maximum weight, up to four dogs per flight The cage must be ventilated and allow for the pet to turn and lay down. It must have an absorbent base and include a latched metal door. The weight limit of the dog includes the cage. Dogs must be inspected by the Health Department or airport authorities, and a valid rabies certificate must be issued one month prior to the flight along with a veterinary certificate. Each customer may only transport one dog. Puppies younger than eight weeks old may not travel.

In-flight service

All seats include personal monitors for entertainment and a selection of popular newspapers and magazines. Children are provided with an entertainment kit. International flights include two meals and a light snack. Special options are as follows: Vegan Vegetarian Lacto-Ovo Vegetarian Soft Food Diet Diabetic Low Calorie Low Cholesterol Sodium-free Seafood Kid’s Meal Fruit Kosher

Airline alliances


Airline overview

Aeroméxico, or Airways of Mexico, SA de CV, was founded in 1934 by Antonio Díaz Lombardo. The former air carrier Pan American World Airways owned a quarter of the airline and helped the airline establish itself over the next few decades. In the 1950s, the airline was nationalized and remained under the control of the government for several decades before being privatized again. While the airline faced some setbacks during the Gulf War due to rising fuel costs and following the Sept. 11 attacks, which caused stocks to plummet, the carrier has since enjoyed an increase in revenue and net income. The airline is now a leader in both domestic and international flights to and from Mexico and services 55 destinations with its fleet of Boeing aircrafts.

Author: Brittany Dietz (230 posts)

Brittany has travelled to France, Germany, The Netherlands, Mexico, Canada and all over the U.S. She's passionate about travel and has big plans for future trips! Brittany is a Content and Social Media Executive at Cheapflights.