Canadian travellers should dial 888-926-6582.
Thomas Cook Airlines recommends that travellers arrive at the airport two hours before the time of departure. This ensures that everyone can complete the check-in process on time. Most customers may use the airline's online check-in service during the week prior to departure.
Economy-class travellers may bring baggage that weighs up to 20 kilograms and hand luggage with a maximum weight of 5 kilograms. Premium customers can bring an extra 5 kilograms of baggage. Thomas Cook charges extra for additional cargo. Sporting equipment must receive prior approval from airline personnel.
The seat pitch is typically 74 to 84 centimeters. The exact measurement varies depending on the airplane model. Passengers can pay extra to obtain more legroom. Premium-class customers receive seats with a pitch of 89 centimeters.
Thomas Cook customers may reserve specific seats for an additional fee. It's possible to select a seat when booking a flight. The airline doesn't offer this option on flights to Cuba.
Changes can be made online or by telephone. Flight date, name, time or route changes can be made up to five days prior to the departure of the first leg of a trip. There is an amendment fee for these changes, as well as the cost of fare differences.
If a traveller wants to request a change or ask for a refund, he or she should contact Thomas Cook Airlines immediately. It might still be possible to switch flights. The customer may need to pay a fee to accomplish this.
Children fly free if they are younger than two years old and accompanied by an adult. Air travel taxes still apply. Children younger than 12 years of age can upgrade to premium class at half the normal price.
No discount is available for senior citizens. However, airline staff can help people with disabilities and store wheelchairs at no extra cost.
This airline allows travellers to bring animals in carriers. It bars pets from the passenger area if they weigh 6 kilograms or more. If this is the case, the customer must pay an extra fee. Pets need to be approved by the airline before the departure date.
Standard baggage allowances apply. A separate seat may be purchased to carry a large musical instrument instead of checking it.
This airline offers entertainment on most flights. Premium customers receive free headphones. Passengers can buy tax-free products, such as sunglasses and watches. Snacks and beverages are usually available. Travellers must order meals in advance. The airline offers vegetarian, diabetic and kosher foods. It supplies premium-class customers with free meals and drinks.
See photographs taken by fellow fliers of meals they’ve been served and read reviews at AirlineMeals.net.
This airline distributes a free in-flight publication. Passengers can read articles about tourist attractions, airplanes, fashion, cuisine and music in Travel magazine.
Thomas Cook Airlines does not offer a frequent flyer program. It isn't a member of an air travel alliance.
Thomas Cook started a railway service during the 1800s. His company began chartering flights to France in 1939. Today, the airline dispatches 44 passenger jets to destinations around the world. The airline’s headquarters are located in England, and also has an office in Montreal.