Japan Airlines

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Japan Airlines flights and information

Japan Airlines Check-in
Japan Airlines baggage allowance
Japan Airlines legroom

Contact details

Telephone:

Reservations: 1-800-525-3663

Website:

www.ar.jal.com/en/

Japan Airlines Check-in

Self-check in kiosks, known as I-SCM (International Self Check-in Machines), are available at a number of airports: Narita, Kansai, Haneda, Nagoya, Gimpo and London Heathrow. The kiosks can be used by passengers with hand luggage only or by passengers checking luggage. Otherwise, check-in at the airport desk. Closing times vary by destination and departure airport.

Japan Airlines baggage allowance

Hand luggage: You are allowed to carry on one bag with the maximum total dimensions of 55cm x 40cm x 25cm and weighing no more than 10kg. You may also bring a personal item.

Checked: You can check two pieces of luggage, each weighing no more than 23kg as part of your free baggage allowance. Total linear dimensions should not exceed 203cm.

Excess: If you are planning to check more than two bags, the third bag will cost you $150. There is also a charge for overweight and oversized bags. Bags weighing between 23kg and 32kg will cost $60 US and bags heavier than 32kg but less than 45kg will cost $450 US. You are charged $100 US for bags bigger than 203cm.

Japan Airlines legroom

Seat pitch: 84cm.

Pre-arranged seating

Usually available when you make your reservation, up until two days before flight departure. Otherwise, seats are allocated at check-in.

Passenger change details

You can change your reservation online.

Child fares

Some child fares are available for children between the ages of two and 11. Infants under two may sit on adult’s lap for an “infant fee”.

Senior fares

None.

Pets

Pets will be carried in the cabin, in the hold or as cargo, dependent on the type of animal and weight. Contact the airline in advance to arrange the transportation of pets.

Carrying musical instruments

Standard baggage allowances apply. Oversized or overweight baggage may not be accepted on the flight, so be sure to check with the airline ahead of time.

In-flight service

In each class, JAL provides a choice of Japanese or Western foods and drinks. Meals for babies and children are available along with other services. Complimentary meal service, snacks and beverages vary depending on flight. The JAL Entertainment Network offers movies, TV shows, audio programs and games.

Air miles

The airline's frequent flyer program is called JAL Mileage Bank.

Airline food link

Check out a sample menu on Japan Airlines’ website. You can also see photographs taken by fellow flyers of meals they’ve been served and read reviews at AirlineMeals.net.

In-flight magazine

The airline's in-flight magazine, Skyward, is published monthly and is available on every flight.

Airline alliances

JAL joined the oneworld alliance in April 2007.

Airline overview

Japan Airlines, headquartered in Tokyo, is the national carrier for Japan and the largest airline operator in Asia. Known as JAL, the airline flies throughout Asia, Australia, New Zealand, Europe, and North and South America.

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