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Telephone Sales: 1800 667 2747
www.airfrance.ca
Check-in times vary by destination and departure airport and can range from 15 to 90 minutes. Approximate times of desks closing are one hour before departure for flights departing from or to the United States and 30 minutes before departure for inter-Europe routes. There are exceptions to these times, for example flights from London City to Paris Orly have a desk closing time of just 20 minutes before the flight. Check for your individual route before flying.
Carry-on: One item is permitted, plus a personal item. Maximum size for the item of baggage is 55cm x 35cm x 25cm and the overall weight must be less than 12kg.
Checked: Allowances vary by route. For flights from Canada, two pieces of checked luggage are allowed, each weighing less than 23kg.
Excess: Travellers can buy additional baggage allowance online. On flights with baggage weight restrictions, rates are available for 5kg increments up to 50kg. Buy online and save 30 per cent on the airport price. On flights that restrict the number of bags, the extra baggage allowance is available at for €150 (or local currency equivalent - about $230) per extra item.
Seat pitch: 81cm
You can choose your own seat online, but Air France reserves the right to change your seat, even if that seat is listed on your ticket.
Infants under the age of two travelling on an adult's lap fly for free. Child fares are also available for children travelling in their own seat.
Air France does not offer discounts for senior travellers.
Guide dogs and cats and dogs weighing less than 4kg may be carried in the cabin. Dogs and cats weighing more than 4kg (but less than 75kg) can travel in the hold. All other animals must be transported as cargo. To book pets, call the reservations number.
Small instruments are permitted in the cabin without prior booking, such as violins or banjos. Large or fragile instruments (cellos or double basses) must be booked a separate seat.
Complimentary meals or snacks are provided on all flights, dependent on flight length and time of day. Both alcoholic and non-alcoholic drinks are available and, on long-haul flights, an aperitif. For all flights lasting more than 10 and a half hours, a self-service buffet is open throughout the flight. Air France also serves complimentary champagne to passengers in all classes.
Flying Blue is the frequent flyer program operated by Air France-KLM and it awards members points based on miles travelled and class of service. Membership into the program is free. The program is divided into standard (Ivory) and Elite (Silver, Gold and Platinum) statuses. Ivory is the basic level which is attained upon entry into the program. Elite status is gained by accumulating a certain number of miles within one calendar year.
Check out the airline’s menu before you fly so you can decide if you need to bring any extra snacks. Read reviews and see photographs of on board meals at AirlineMeals.net.
Air France is a member of the SkyTeam alliance and it offers frequent flyer partnerships with nearly two dozen other carriers.
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